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Customer Relations Representative - State Farm Agent Team Member

Full Time in Livonia, MI

Responsive recruiter
Benefits
  • Short Term Disability
  • Life Insurance
  • Simple IRA
  • Bonus based on performance
  • Competitive salary
  • Paid time off
  • Health insurance
  • Opportunity for advancement
  • Training & development
ABOUT OUR AGENCYAs a proud State Farm agent of 12 years, I’m deeply rooted in the city of Livonia—this is my home, my community, and my stomping ground. My agency is built on a passion for giving back and being actively involved. From volunteering with Habitat for Humanity to supporting the American Heart Association and participating in the Breast Cancer Walk, we believe in showing up for our neighbors. One of our favorite events each year is Trunk or Treat—a fun, safe place for kids and families to come together.
We offer a collaborative, energetic work environment where community connection and personal growth go hand in hand. Our benefits include life and disability insurance, a Simple IRA, and unlimited earning potential through commission. We're looking for coachable, adaptable team members who want to grow with us and make a real impact. If you’re community-minded, driven, and ready to be part of something meaningful, we’d love to hear from you.
ROLE DESCRIPTION
Successful State Farm Insurance Agent located in Livonia is seeking an outgoing Customer Relations Representative. You will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. RESPONSIBILITIES
  • Answer customer inquiries and resolve issues.
  • Assist customers with Insurance policy renewals and underwriting compliance.
  • Maintain customer records and update information as needed.
  • Assist with customer retention strategies.
  • Maintain accurate records of customer interactions
QUALIFICATIONS
  • 2+ years of experience in customer service preferred.
  • Communication and problem-solving skills.
  • Property & Casualty license must currently have or must be able to obtain.
  • Life and Health license must have currently or must be able to obtain.
  • Ability to handle high-stress situations calmly.
  • Detail-oriented and able to multitask.
Compensation $42,000.00 - $48,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none